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Privacy Policy

How we protect your personal information

Cannington Court (trading as part of EDF UK) takes the protection of our customer’s information very seriously.

For security reasons, as with all organisations, it wouldn’t be appropriate for us to disclose specific details as to how we protect information. We’ve taken a ‘defence in depth’ approach to Information Security, especially regarding our online services.

Our systems are kept up-to-date and we test our online services to make sure they’re secure and that unauthorised access is prevented.


Third Parties' Privacy Notice

This notice applies to any Third Party who provides information to EDF Energy. This may include visitors to EDF Energy sites and contractors working at or with EDF Energy, including agency supplied workers, managed service workers and embedded contractors. It does not apply to employees.

EDF Energy respects your privacy and values the trust you place in us when you share your personal information with us. This policy sets out how we, as controller, collect and use your personal information; why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal information.

This notice will be changed from time to time but if we change anything important (for example, the information we collect, how we use it or why) we will highlight those changes to you.

If you have any questions please get in touch with our Data Protection Officer: at or EDF Energy, 90 Whitfield Street, London, W1T 4EZ.

What we collect
This category of information we collect about you may include:

How we use it
We use this information for certain activities, including to:

Why we use it
We use this information because:

Information when you communicate with us whether as a third party, contractor or otherwise, whether in person, when visiting our sites, through our website or via email, over the telephone, through social media or via any other medium

Identification information such as passports, driving licences etc;

Your vehicle registration number(s)

Your contact details;

The details of your communications with us;

The details of our messages to you;

Your marketing preferences;

Marketing information

Identifying you

Answer any issues or concerns;

Monitor potential stakeholder communications for quality and training purposes;

Develop new services;

Improve our services;

Personalise our service;

Deal with any complaints;

For the purposes of marketing/sending invitations to events

To facilitate work-related travel, including vehicle parking and ensuring only safe and authorised vehicular access to our sites;

We have a legitimate business interest in:

Understanding public feedback and in responding to communications in a consistent manner;

Ensuring that we are better able to personalise our service to the public;

Ensuring the safety and security at all of our sites;

In addition to the above, where we have obtained your consent to use the data in this explicit way, then we can rely on that consent

For security purposes


Information we share and who we share it with

There are certain circumstances where we may transfer your personal data to employees, contractors and to other third parties. Some examples of when your personal information is transferred to other third party organisations are as follows:

  • We may share your information with certain contractors or service providers and they may process your personal data for us. They are always required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function;
  • If we're required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example, the Police; OFGEM or BEIS – or to defend any legal claims.
  • Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.


Where your information will be held

When we share your information, your information may be transferred outside the European Economic Area. We will only transfer data to jurisdictions outside the scope of the General Data Protection Regulation (GDPR) where the appropriate safeguards required by the GDPR are in place. We store our information on cloud servers located in the USA, or engage vendors which do not always have equivalent data protection laws to those applicable in Europe. The transfer of this information is therefore governed by a contract including standard contractual clauses (SCCs) approved by the European Commission. We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you are working on our site or have attended one of our visitor centres recently. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Your rights

You may have certain rights in relation to your information including a right to access or to correct the information we hold on you. Some of these rights will only apply in certain circumstances, however, such as the right to be forgotten or the right to request that we move your information to another company. They will generally not be available if there are outstanding contracts between us if you continue to be employed as a contractor on one of our sites, if we required by law to keep the information or if the information is relevant to a legal dispute. If you would like to exercise or discuss, any of these rights, please contact the Data Protection Officer.

You can remove consent, where you have provided it, at any time, as well as update any of your opt-in marketing preferences by sending the Data Protection Officer an email at, a letter at EDF Energy, 90 Whitfield Street, London, W1T 4EZ.

  • You can ask us to confirm if we are processing your information
  • You can ask for access to your information
  • You can ask to correct your information if it's wrong
  • You can ask us to delete your information (the right to be forgotten), but only in certain cases
  • You can ask us to restrict how we use your information, but only in certain cases
  • You can ask us to help you move your information to other companies, but only in certain cases
  • You can object to us processing your information based on legitimate interests, but only in certain cases
  • You can object to processing your information in relation to direct marketing
  • You can ask us to stop using your personal information, but only in certain cases
  • You have the right to complain to the relevant supervisory authority


Security and Accuracy

We are committed to keeping your personal information safe. We've got physical, technical and administrative measures in place to prevent unauthorised access or use of your information. We also require that our suppliers protect such information from unauthorised access use and disclosure. We will also routinely refresh our information to ensure we keep it up-to-date.


Image Capturing

As part of our promotional activities, your image may be captured during your time on site with us by one or more devices. By visiting our venue you accept that you may be filmed either for the production of stills or video. These images and footage may be used for promotional and marketing purposes.